Privacy Policy

Privacy Policy

Last updated: September 11, 2024

This Privacy Policy explains how SparksDispatch LLC (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you use our services. It also outlines your privacy rights and how the law protects you. By using our services, you consent to the collection and use of your information in line with this Privacy Policy.

Interpretation

Capitalized terms in this Privacy Policy have specific meanings defined here, regardless of whether they appear in singular or plural form.

Definitions

  • You: Refers to the individual using our service or the legal entity they represent.

    • Under the GDPR (General Data Protection Regulation), you may be referred to as the Data Subject or User.
  • Company: Refers to SparksDispatch LLC, the Data Controller under GDPR.

  • Affiliate: An entity that controls, is controlled by, or is under common control with the Company, where “control” means ownership of more than 50% of voting shares or securities.

  • Service Provider: A third party that processes data on behalf of the Company to facilitate the Service or analyze its usage. Under the GDPR, Service Providers are referred to as Data Processors.

  • Third-party Social Media Service: A social network or website through which users may log in to use our services.

  • Personal Data: Information related to an identifiable individual.

    • Under GDPR, this includes identifiers like your name, identification number, or location.
    • Under the CCPA (California Consumer Privacy Act), this refers to information capable of identifying or being linked to you.
  • Cookies: Small files stored on your device that help track browsing activity and improve your experience on our website.

  • Device: Any device capable of accessing the Service, such as a computer, smartphone, or tablet.

  • Usage Data: Information collected automatically, such as your IP address, browser type, and time spent on the website.

  • Data Controller: The entity responsible for determining how personal data is processed. Under GDPR, this is SparksDispatch LLC.

  • Do Not Track (DNT): A privacy concept that allows users to control tracking of their online activity.

  • Business: Under the CCPA, refers to SparksDispatch LLC, which collects and processes personal information of California residents.

  • Consumer: A California resident protected under the CCPA.

  • Sale: Under the CCPA, the transfer of personal data to third parties in exchange for monetary or other valuable consideration.


Collection and Use of Personal Data

Types of Data Collected

  1. Personal Data
    While using our service, we may collect personally identifiable information, including but not limited to:

    • Email address
    • First and last name
    • Phone number
    • Physical address, including state, ZIP/postal code, and city
    • Bank account details for payment transactions

    When making payments, we may also request further information for verification, such as:

    • Date of birth
    • Passport or national ID
    • Bank statements
  2. Usage Data
    Usage Data is collected automatically when you interact with our Service. This may include:

    • IP address
    • Browser type and version
    • Pages visited and the time spent on those pages
    • Device information, including mobile operating system and browser
  3. Tracking Technologies and Cookies
    We use Cookies and similar technologies (like beacons, tags, and scripts) to track and analyze your use of our Service. You can configure your browser to reject Cookies, but this may impact your ability to use certain features of the Service.

Persistent Cookies remain after your session ends, while Session Cookies are deleted when your browser is closed.
Learn more about cookies: All About Cookies.

Cookies Policy

We use both session and persistent cookies for the following purposes:

  1. Necessary / Essential Cookies

    • Type: Session Cookies
    • Administered by: Us
    • Purpose: These cookies are essential to provide you with services available through the website and enable you to use its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you request cannot be provided.
  2. Cookies Policy / Notice Acceptance Cookies

    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These cookies identify whether users have accepted the use of cookies on the website.
  3. Functionality Cookies

    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These cookies allow us to remember choices you make, such as login details or language preferences. They provide a more personalized experience by preventing you from having to re-enter preferences each time you visit.
  4. Tracking and Performance Cookies

    • Type: Persistent Cookies
    • Administered by: Third-Parties
    • Purpose: These cookies track website traffic and usage information. The data collected may identify you directly or through a pseudonymous identifier tied to your device. We may also use these cookies to test new content or features and gauge user response.
  5. Targeting and Advertising Cookies

    • Type: Persistent Cookies
    • Administered by: Third-Parties
    • Purpose: These cookies track your browsing habits and help us serve ads that are more relevant to your interests. Using browsing data, advertisers can display targeted ads on third-party websites based on your preferences.

For more information on our use of cookies, please review our [Cookies Policy] or refer to the Cookies section of this Privacy Policy.


Use of Your Personal Data

The Company may use your personal data for the following purposes:

  • To Provide and Maintain Our Service: To monitor and ensure proper functioning and usage of our Service.

  • To Manage Your Account: To administer your registration and provide access to Service features available to registered users.

  • For Contractual Obligations: To fulfill and manage contracts for products or services you have purchased through the Service.

  • To Contact You: To send updates, security notifications, and other communications related to services or products via email, SMS, calls, or push notifications.

  • To Provide Information: To inform you about special offers, news, and events similar to those you have already shown interest in, unless you opt out of receiving such updates.

  • To Manage Requests: To address any inquiries or requests you make to the Company.


Sharing of Your Personal Data

Your personal data may be shared in the following scenarios:

  • With Service Providers: We may share your data with third-party service providers for tasks like monitoring the Service, displaying ads, processing payments, and contacting you.

  • For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be shared or transferred to another company.

  • With Affiliates: We may share your data with affiliates, including parent companies and subsidiaries, under the condition that they adhere to this Privacy Policy.

  • With Business Partners: We may share data with partners to offer you services, promotions, or products.

  • With Other Users: Any personal information you share in public areas or through Third-Party Social Media Services may be visible to other users and publicly distributed. Additionally, users connected with you on such platforms may see your activity.


Retention of Your Personal Data

We will retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy. This includes retaining data to comply with legal obligations, resolve disputes, and enforce agreements. Usage data, collected for analysis and improving the Service, is retained for shorter periods unless used for security or legal reasons.


Transfer of Your Personal Data

Your data, including personal data, may be processed and stored on computers located outside your state or country, where data protection laws may differ from those in your jurisdiction. By submitting your personal data, you agree to its transfer, provided that adequate data protection measures are in place.

Disclosure of Your Personal Data

  1. Business Transactions
    If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. You will be notified before any transfer of your Personal Data, which will then be subject to a different Privacy Policy.

  2. Law Enforcement
    Under certain circumstances, the Company may be required to disclose your Personal Data if mandated by law or in response to valid requests from public authorities (e.g., a court or government agency).

  3. Other Legal Requirements
    The Company may disclose your Personal Data in good faith when necessary to:

    • Comply with legal obligations
    • Protect and defend the rights or property of the Company
    • Investigate or prevent possible wrongdoing in connection with the Service
    • Protect the personal safety of users or the public
    • Defend against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.


Detailed Information on the Processing of Your Personal Data

Analytics

We use analytics services to track and monitor the usage of our Service. Our service providers only have access to your Personal Data to perform tasks on our behalf and are required not to disclose or use it for any other purpose.

  • Google Analytics
    Google Analytics is a web analytics service provided by Google that tracks website traffic. Google may use the collected data to personalize ads within its advertising network.
    You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. For more details, please visit Google’s Privacy & Terms.

Email Marketing

We may use your Personal Data to send newsletters, marketing materials, and other information of interest. You can opt out of receiving these communications by following the unsubscribe instructions in the emails or by contacting us directly.


GDPR Privacy

Legal Basis for Processing Personal Data

We may process your Personal Data under the following conditions:

  • Consent: You have given consent for one or more specific purposes.
  • Performance of a Contract: The data is necessary to fulfill a contract or pre-contractual obligations.
  • Legal Obligations: Processing is required to comply with legal obligations.
  • Vital Interests: Processing is necessary to protect your vital interests or those of another individual.
  • Public Interest: Processing is related to a task carried out in the public interest or in the exercise of official authority.
  • Legitimate Interests: Processing is necessary for legitimate interests pursued by the Company.

We are happy to clarify the legal basis for any specific data processing upon request.

Your Rights under the GDPR

You have the following rights under this Privacy Policy and applicable GDPR laws:

  • Request Access: You can request access, update, or deletion of your Personal Data through your account settings or by contacting us.
  • Request Correction: You have the right to correct any inaccurate or incomplete Personal Data.
  • Object to Processing: You can object to the processing of your data, especially when it’s used for direct marketing purposes.
  • Request Erasure: You can ask us to delete your Personal Data when it’s no longer necessary.
  • Request Transfer: You may request the transfer of your data to a third-party in a structured, machine-readable format.
  • Withdraw Consent: You can withdraw your consent for data processing at any time, though this may impact certain services.

Exercising Your GDPR Rights

To exercise your rights, please contact us. We may ask you to verify your identity before responding to your request. We aim to respond as quickly as possible. If you reside in the EU, you also have the right to file a complaint with your local data protection authority.


CCPA Privacy

Your Rights under the CCPA

If you are a resident of California, you have the following rights under the CCPA:

  • Right to Notice: You have the right to be informed about what Personal Data is collected and its purposes.
  • Right to Access: You can request and obtain details about the data collected over the past 12 months.
  • Right to Say No: You can ask the Company not to sell your Personal Data to third parties by visiting our “Do Not Sell My Personal Information” page.
  • Right to Know: You may request information about:
    • The categories of data collected
    • The sources of collection
    • The business purposes for collecting or selling the data
    • Categories of third parties with whom we share your data
    • Specific pieces of Personal Data collected about you

      The Right to Delete Personal Data

      You have the right to request the deletion of your Personal Data collected within the past 12 months.

      The Right Not to Be Discriminated Against

      You will not be discriminated against for exercising your privacy rights under the CCPA. This means:

      • You will not be denied goods or services.
      • You will not be charged different prices or rates for goods or services, nor will discounts, benefits, or penalties be imposed.
      • You will not receive a different level or quality of goods or services.
      • We will not suggest that you may receive a different price, rate, or quality of goods or services as a result of exercising your rights.

      Exercising Your CCPA Data Protection Rights

      If you are a California resident and wish to exercise your rights under the CCPA, you can contact us via email at info@sparksdispatch.com. Only you, or someone you authorize to act on your behalf, may make such a verifiable consumer request regarding your Personal Data.

      We will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. If necessary, we may extend this time period once by an additional 45 days, with prior notice.

      Do Not Sell My Personal Information

      We do not sell personal information. However, service providers we partner with (such as advertising partners) may use technology on our Service that could be considered a “sale” of personal information under the CCPA. If you wish to opt out of this, please follow the instructions below. Note that the opt-out is browser-specific and will need to be repeated for each browser you use.

      • Website: You can opt out by:
        • Clicking our “Cookie Consent” banner
        • Clicking the “CCPA Opt-out” banner
        • Using the “Do Not Sell My Personal Information” link
      • Mobile Devices: On mobile, you can opt out of interest-based ads through:
        • “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android
        • “Limit Ad Tracking” on iOS You can also stop the collection of location information by adjusting your device’s location preferences.

      “Do Not Track” Policy

      Our Service does not respond to “Do Not Track” signals. However, you can adjust the settings in your browser to inform websites that you do not want to be tracked.

      Your California Privacy Rights (Shine the Light Law)

      Under California Civil Code Section 1798 (the “Shine the Light” law), California residents with an established business relationship with us may request information once a year regarding the sharing of their Personal Data with third parties for direct marketing purposes. If you are a California resident and wish to make such a request, contact us using the details provided below.

      California Privacy Rights for Minor Users

      California residents under the age of 18 who are registered users of our online services can request the removal of any content they have posted publicly. To request the removal of such content, contact us and include the email address associated with your account. Please note that removal is not guaranteed, and some circumstances may prevent full removal of the posted content.

      Links to Other Websites

      Our Service may include links to third-party websites. If you click a link to these websites, you will be directed to their site. We advise you to review the Privacy Policy of each site you visit, as we have no control over and are not responsible for the content or practices of third-party websites.

      Changes to This Privacy Policy

      We may update this Privacy Policy periodically. We will notify you of any changes by posting the updated policy on this page and updating the “Last updated” date at the top. We may also notify you via email or through a prominent notice on our Service before the changes take effect.

      Please review this Privacy Policy regularly. Changes become effective when posted on this page.

      Children’s Privacy

      We comply with the Children’s Online Privacy Protection Act (COPPA). Our website is not intended for individuals under the age of 13. We do not knowingly collect or use Personal Data from children under 13 without parental consent. If you believe we have collected such information without parental consent, please contact us to have it removed.

      Comments and Social Media

      When you leave a comment, we retain your comment and its metadata indefinitely. Your name, email, and any other information will not be shared with third parties unless used to communicate with you. Please be aware that social media interactions (e.g., on Facebook, Twitter, YouTube) are voluntary disclosures of your information and can be collected and used by others.

      We are not responsible for the use of information you disclose publicly on social media.

      Security of Your Personal Data

      While we strive to use industry-standard methods to protect your Personal Data, no method of transmission or storage over the internet is 100% secure. By using this website, you agree to hold us harmless in the event of a security breach or unauthorized use of your personal information.

      Contact Us

      If you have any questions about this policy, you can contact us at:
      info@sparksdispatch.com